保(Bao)修(Xiu)服(Fu)务(Wu)

　(?)　(?)2015年(Nian)《(?)锦(Jin)州(Zhou)市(Shi)城(Cheng)市(Shi)供(Gong)热(Re)管(Guan)理(Li)办(Ban)法(Fa)》(?)相(Xiang)关(Guan)条(Tiao)款(Kuan)如(Ru)下(Xia)：(?)
　(?)　(?)第(Di)二(?)十(Shi)四(Si)条(Tiao) 供(Gong)热(Re)期(Qi)为(Wei)当(Dang)年(Nian)11月(Yue)1日(Ri)至(Zhi)翌(Yi)年(Nian)4月(Yue)1日(Ri)。(?)未(Wei)经(Jing)市(Shi)人(Ren)民(Min)政(Zheng)府(Fu)批(Pi)准(Zhun)，(?)供(Gong)热(Re)单(Dan)位(Wei)不(Bu)得(De)推(Tui)迟(Chi)供(Gong)热(Re)或(Huo)者(Zhe)提(Ti)前(Qian)停(Ting)热(Re)。(?)
　(?)　(?)第(Di)二(?)十(Shi)五(Wu)条(Tiao) 热(Re)源(Yuan)单(Dan)位(Wei)与(Yu)供(Gong)热(Re)单(Dan)位(Wei)、(?)供(Gong)热(Re)单(Dan)位(Wei)与(Yu)用(Yong)户(Hu)应(Ying)当(Dang)在(Zai)供(Gong)热(Re)期(Qi)前(Qian)依(Yi)法(Fa)签(Qian)订(Ding)供(Gong)用(Yong)热(Re)合(He)同(Tong)。(?)用(Yong)户(Hu)发(Fa)生(Sheng)变(Bian)更(Geng)的(De)，(?)应(Ying)当(Dang)与(Yu)供(Gong)热(Re)单(Dan)位(Wei)办(Ban)理(Li)合(He)同(Tong)变(Bian)更(Geng)手(Shou)续(Xu)。(?)供(Gong)用(Yong)热(Re)合(He)同(Tong)使(Shi)用(Yong)省(Sheng)供(Gong)热(Re)行(Xing)政(Zheng)主(Zhu)管(Guan)部(Bu)门(Men)会(Hui)同(Tong)省(Sheng)工(Gong)商(Shang)行(Xing)政(Zheng)管(Guan)理(Li)部(Bu)门(Men)监(Jian)制(Zhi)的(De)示(Shi)范(Fan)文(Wen)本(Ben)。(?)
　(?)　(?)第(Di)二(?)十(Shi)六(Liu)条(Tiao) 在(Zai)供(Gong)热(Re)期(Qi)内(Nei)，(?)除(Chu)不(Bu)可(Ke)抗(Kang)力(Li)和(He)用(Yong)户(Hu)未(Wei)采(Cai)取(Qu)正(Zheng)常(Chang)保(Bao)温(Wen)措(Cuo)施(Shi)等(Deng)原(Yuan)因(Yin)外(Wai)，(?)供(Gong)热(Re)单(Dan)位(Wei)应(Ying)当(Dang)保(Bao)证(Zheng)用(Yong)户(Hu)的(De)卧(Wo)室(Shi)、(?)起(Qi)居(Ju)室(Shi)（(?)厅(Ting)）(?)温(Wen)度(Du)不(Bu)低(Di)于(Yu)18℃(?)，(?)其(Qi)他(Ta)部(Bu)位(Wei)的(De)温(Wen)度(Du)，(?)应(Ying)当(Dang)符(Fu)合(He)设(She)计(Ji)规(Gui)范(Fan)标(Biao)准(Zhun)要(Yao)求(Qiu)。(?)非(Fei)住(Zhu)宅(Zhai)供(Gong)用(Yong)热(Re)双(Shuang)方(Fang)对(Dui)供(Gong)热(Re)运(Yun)行(Xing)期(Qi)限(Xian)、(?)温(Wen)度(Du)标(Biao)准(Zhun)另(Ling)有(You)约(Yue)定(Ding)的(De)，(?)从(Cong)其(Qi)约(Yue)定(Ding)，(?)但(Dan)约(Yue)定(Ding)应(Ying)当(Dang)符(Fu)合(He)国(Guo)家(Jia)标(Biao)准(Zhun)和(He)规(Gui)范(Fan)。(?)
　(?)　(?)第(Di)二(?)十(Shi)七(Qi)条(Tiao) 新(Xin)建(Jian)建(Jian)筑(Zhu)在(Zai)供(Gong)热(Re)设(She)施(Shi)保(Bao)修(Xiu)期(Qi)内(Nei)，(?)不(Bu)得(De)暂(Zan)停(Ting)供(Gong)热(Re)。(?)
　(?)　(?)既(Ji)有(You)建(Jian)筑(Zhu)室(Shi)内(Nei)供(Gong)热(Re)设(She)施(Shi)已(Yi)经(Jing)分(Fen)户(Hu)且(Qie)供(Gong)热(Re)设(She)施(Shi)保(Bao)修(Xiu)期(Qi)已(Yi)满(Man)的(De)用(Yong)户(Hu)，(?)要(Yao)求(Qiu)暂(Zan)停(Ting)供(Gong)热(Re)的(De)，(?)应(Ying)当(Dang)在(Zai)当(Dang)年(Nian)9月(Yue)30日(Ri)前(Qian)告(Gao)知(Zhi)供(Gong)热(Re)单(Dan)位(Wei)，(?)办(Ban)理(Li)暂(Zan)停(Ting)供(Gong)热(Re)手(Shou)续(Xu)。(?)申(Shen)请(Qing)暂(Zan)停(Ting)用(Yong)热(Re)期(Qi)限(Xian)为(Wei)自(Zi)办(Ban)理(Li)暂(Zan)停(Ting)供(Gong)热(Re)期(Qi)起(Qi)至(Zhi)恢(Hui)复(Fu)供(Gong)热(Re)期(Qi)止(Zhi)。(?)
　(?)　(?)已(Yi)经(Jing)暂(Zan)停(Ting)供(Gong)热(Re)的(De)用(Yong)户(Hu)，(?)应(Ying)当(Dang)采(Cai)取(Qu)有(You)效(Xiao)措(Cuo)施(Shi)确(Que)保(Bao)室(Shi)内(Nei)供(Gong)热(Re)及(Ji)给(Gei)排(Pai)水(Shui)设(She)施(Shi)正(Zheng)常(Chang)使(Shi)用(Yong)。(?)
　(?)　(?)因(Yin)用(Yong)户(Hu)原(Yuan)因(Yin)造(Zao)成(Cheng)漏(Lou)水(Shui)，(?)给(Gei)供(Gong)热(Re)单(Dan)位(Wei)或(Huo)者(Zhe)相(Xiang)邻(Lin)用(Yong)户(Hu)造(Zao)成(Cheng)损(Sun)失(Shi)的(De)，(?)由(You)该(Gai)用(Yong)户(Hu)承(Cheng)担(Dan)赔(Pei)偿(Chang)责(Ze)任(Ren)。(?)
　(?)　(?)因(Yin)供(Gong)热(Re)单(Dan)位(Wei)原(Yuan)因(Yin)造(Zao)成(Cheng)漏(Lou)水(Shui)，(?)给(Gei)用(Yong)户(Hu)造(Zao)成(Cheng)损(Sun)失(Shi)的(De)，(?)由(You)供(Gong)热(Re)单(Dan)位(Wei)承(Cheng)担(Dan)赔(Pei)偿(Chang)责(Ze)任(Ren)。(?)
　(?)　(?)第(Di)二(?)十(Shi)八(Ba)条(Tiao) 供(Gong)热(Re)单(Dan)位(Wei)应(Ying)当(Dang)加(Jia)强(Qiang)供(Gong)热(Re)设(She)施(Shi)运(Yun)行(Xing)情(Qing)况(Kuang)的(De)日(Ri)常(Chang)管(Guan)理(Li)，(?)向(Xiang)社(She)会(Hui)公(Gong)示(Shi)服(Fu)务(Wu)内(Nei)容(Rong)、(?)服(Fu)务(Wu)标(Biao)准(Zhun)和(He)办(Ban)事(Shi)程(Cheng)序(Xu)，(?)公(Gong)开(Kai)收(Shou)费(Fei)标(Biao)准(Zhun)和(He)报(Bao)修(Xiu)电(Dian)话(Hua)，(?)及(Ji)时(Shi)处(Chu)理(Li)用(Yong)户(Hu)反(Fan)映(Ying)的(De)供(Gong)热(Re)问(Wen)题(Ti)。(?)
　(?)　(?)第(Di)二(?)十(Shi)九(Jiu)条(Tiao) 在(Zai)供(Gong)热(Re)期(Qi)间(Jian)，(?)供(Gong)热(Re)单(Dan)位(Wei)应(Ying)当(Dang)保(Bao)证(Zheng)安(An)全(Quan)、(?)稳(Wen)定(Ding)、(?)连(Lian)续(Xu)供(Gong)热(Re)，(?)实(Shi)行(Xing)24小(Xiao)时(Shi)不(Bu)间(Jian)断(Duan)服(Fu)务(Wu)，(?)加(Jia)强(Qiang)巡(Xun)视(Shi)检(Jian)查(Cha)，(?)发(Fa)现(Xian)问(Wen)题(Ti)或(Huo)者(Zhe)接(Jie)到(Dao)报(Bao)修(Xiu)，(?)应(Ying)当(Dang)及(Ji)时(Shi)处(Chu)理(Li)，(?)不(Bu)得(De)擅(Shan)自(Zi)停(Ting)止(Zhi)供(Gong)热(Re)。(?)向(Xiang)供(Gong)热(Re)单(Dan)位(Wei)供(Gong)应(Ying)水(Shui)、(?)电(Dian)、(?)燃(Ran)气(Qi)、(?)燃(Ran)油(You)、(?)煤(Mei)炭(Tan)或(Huo)者(Zhe)热(Re)能(Neng)的(De)单(Dan)位(Wei)，(?)应(Ying)当(Dang)依(Yi)法(Fa)保(Bao)障(Zhang)供(Gong)应(Ying)，(?)不(Bu)得(De)擅(Shan)自(Zi)中(Zhong)断(Duan)。(?)
　(?)　(?)采(Cai)用(Yong)分(Fen)散(San)锅(Guo)炉(Lu)间(Jian)歇(Xie)式(Shi)供(Gong)热(Re)的(De)，(?)应(Ying)当(Dang)保(Bao)证(Zheng)每(Mei)天(Tian)锅(Guo)炉(Lu)供(Gong)热(Re)运(Yun)行(Xing)时(Shi)间(Jian)，(?)确(Que)保(Bao)用(Yong)户(Hu)温(Wen)度(Du)达(Da)标(Biao)。(?)
　(?)　(?)供(Gong)热(Re)设(She)施(Shi)发(Fa)生(Sheng)故(Gu)障(Zhang)不(Bu)能(Neng)正(Zheng)常(Chang)供(Gong)热(Re)，(?)需(Xu)要(Yao)停(Ting)热(Re)8小(Xiao)时(Shi)以(Yi)上(Shang)的(De)，(?)热(Re)源(Yuan)单(Dan)位(Wei)和(He)供(Gong)热(Re)单(Dan)位(Wei)应(Ying)当(Dang)及(Ji)时(Shi)通(Tong)知(Zhi)用(Yong)户(Hu)，(?)并(Bing)立(Li)即(Ji)组(Zu)织(Zhi)抢(Qiang)修(Xiu)，(?)及(Ji)时(Shi)恢(Hui)复(Fu)供(Gong)热(Re)，(?)同(Tong)时(Shi)报(Bao)告(Gao)供(Gong)热(Re)行(Xing)政(Zheng)主(Zhu)管(Guan)部(Bu)门(Men)。(?)连(Lian)续(Xu)停(Ting)热(Re)超(Chao)过(Guo)24小(Xiao)时(Shi)的(De)，(?)供(Gong)热(Re)单(Dan)位(Wei)应(Ying)当(Dang)自(Zi)停(Ting)热(Re)之(Zhi)时(Shi)起(Qi)按(An)日(Ri)退(Tui)还(Huan)用(Yong)户(Hu)两(Liang)倍(Bei)热(Re)费(Fei)。(?)
　(?)　(?)第(Di)三(San)十(Shi)条(Tiao) 用(Yong)户(Hu)认(Ren)为(Wei)室(Shi)内(Nei)温(Wen)度(Du)低(Di)于(Yu)本(Ben)办(Ban)法(Fa)规(Gui)定(Ding)最(Zui)低(Di)温(Wen)度(Du)或(Huo)者(Zhe)合(He)同(Tong)约(Yue)定(Ding)温(Wen)度(Du)的(De)，(?)可(Ke)以(Yi)要(Yao)求(Qiu)供(Gong)热(Re)单(Dan)位(Wei)测(Ce)温(Wen)。(?)供(Gong)热(Re)单(Dan)位(Wei)应(Ying)当(Dang)自(Zi)被(Bei)告(Gao)知(Zhi)之(Zhi)时(Shi)起(Qi)12小(Xiao)时(Shi)内(Nei)按(An)照(Zhao)有(You)关(Guan)规(Gui)定(Ding)和(He)操(Cao)作(Zuo)规(Gui)范(Fan)现(Xian)场(Chang)测(Ce)温(Wen)。(?)供(Gong)热(Re)单(Dan)位(Wei)对(Dui)未(Wei)达(Da)标(Biao)温(Wen)度(Du)没(Mei)有(You)异(Yi)议(Yi)的(De)，(?)应(Ying)当(Dang)及(Ji)时(Shi)采(Cai)取(Qu)改(Gai)进(Jin)措(Cuo)施(Shi)。(?)
　(?)　(?)供(Gong)热(Re)单(Dan)位(Wei)对(Dui)未(Wei)达(Da)标(Biao)温(Wen)度(Du)有(You)异(Yi)议(Yi)的(De)，(?)用(Yong)户(Hu)可(Ke)以(Yi)向(Xiang)供(Gong)热(Re)行(Xing)政(Zheng)主(Zhu)管(Guan)部(Bu)门(Men)投(Tou)诉(Su)。(?)供(Gong)热(Re)行(Xing)政(Zheng)主(Zhu)管(Guan)部(Bu)门(Men)应(Ying)当(Dang)自(Zi)用(Yong)户(Hu)投(Tou)诉(Su)之(Zhi)时(Shi)起(Qi)12小(Xiao)时(Shi)内(Nei)组(Zu)织(Zhi)现(Xian)场(Chang)测(Ce)温(Wen)。(?)由(You)于(Yu)供(Gong)热(Re)单(Dan)位(Wei)原(Yuan)因(Yin)温(Wen)度(Du)未(Wei)达(Da)标(Biao)的(De)，(?)供(Gong)热(Re)主(Zhu)管(Guan)部(Bu)门(Men)应(Ying)当(Dang)责(Ze)令(Ling)供(Gong)热(Re)单(Dan)位(Wei)及(Ji)时(Shi)采(Cai)取(Qu)改(Gai)进(Jin)措(Cuo)施(Shi)。(?)
　(?)　(?)因(Yin)供(Gong)热(Re)单(Dan)位(Wei)原(Yuan)因(Yin)自(Zi)被(Bei)告(Gao)知(Zhi)之(Zhi)时(Shi)起(Qi)超(Chao)过(Guo)24小(Xiao)时(Shi)温(Wen)度(Du)仍(Reng)未(Wei)达(Da)标(Biao)的(De)，(?)供(Gong)热(Re)单(Dan)位(Wei)应(Ying)当(Dang)自(Zi)被(Bei)告(Gao)知(Zhi)之(Zhi)时(Shi)起(Qi)按(An)日(Ri)退(Tui)还(Huan)用(Yong)户(Hu)两(Liang)倍(Bei)热(Re)费(Fei)。(?)供(Gong)热(Re)不(Bu)合(He)格(Ge)天(Tian)数(Shu)的(De)认(Ren)定(Ding)：(?)从(Cong)用(Yong)户(Hu)向(Xiang)供(Gong)热(Re)单(Dan)位(Wei)提(Ti)出(Chu)测(Ce)温(Wen)申(Shen)请(Qing)之(Zhi)日(Ri)起(Qi)至(Zhi)供(Gong)热(Re)单(Dan)位(Wei)回(Hui)测(Ce)供(Gong)热(Re)温(Wen)度(Du)达(Da)到(Dao)供(Gong)热(Re)标(Biao)准(Zhun)之(Zhi)日(Ri)止(Zhi)。(?)
　(?)　(?)温(Wen)度(Du)测(Ce)量(Liang)和(He)认(Ren)定(Ding)办(Ban)法(Fa)，(?)按(An)照(Zhao)省(Sheng)有(You)关(Guan)规(Gui)定(Ding)执(Zhi)行(Xing)。(?)
　(?)　(?)第(Di)三(San)十(Shi)一(Yi)条(Tiao) 用(Yong)户(Hu)不(Bu)得(De)有(You)下(Xia)列(Lie)行(Xing)为(Wei)：(?)
　(?)　(?)（(?)一(Yi)）(?)擅(Shan)自(Zi)改(Gai)动(Dong)室(Shi)内(Nei)供(Gong)热(Re)设(She)施(Shi)，(?)确(Que)实(Shi)影(Ying)响(Xiang)供(Gong)热(Re)质(Zhi)量(Liang)；(?)
　(?)　(?)（(?)二(?)）(?)擅(Shan)自(Zi)安(An)装(Zhuang)放(Fang)水(Shui)阀(Fa)、(?)循(Xun)环(Huan)泵(Beng)；(?)
　(?)　(?)（(?)三(San)）(?)擅(Shan)自(Zi)开(Kai)启(Qi)、(?)调(Diao)节(Jie)、(?)移(Yi)动(Dong)、(?)拆(Chai)除(Chu)供(Gong)热(Re)阀(Fa)门(Men)及(Ji)铅(Qian)封(Feng)、(?)计(Ji)量(Liang)器(Qi)具(Ju)等(Deng)；(?)
　(?)　(?)（(?)四(Si)）(?)排(Pai)放(Fang)和(He)取(Qu)用(Yong)供(Gong)热(Re)设(She)施(Shi)内(Nei)的(De)热(Re)水(Shui)或(Huo)者(Zhe)蒸(Zheng)汽(Qi)；(?)
　(?)　(?)（(?)五(Wu)）(?)擅(Shan)自(Zi)扩(Kuo)大(Da)供(Gong)热(Re)面(Mian)积(Ji)；(?)
　(?)　(?)（(?)六(Liu)）(?)阻(Zu)碍(Ai)供(Gong)热(Re)单(Dan)位(Wei)对(Dui)供(Gong)热(Re)设(She)施(Shi)进(Jin)行(Xing)维(Wei)护(Hu)、(?)管(Guan)理(Li)；(?)
　(?)　(?)（(?)七(Qi)）(?)其(Qi)他(Ta)影(Ying)响(Xiang)供(Gong)热(Re)设(She)施(Shi)正(Zheng)常(Chang)运(Yun)行(Xing)和(He)供(Gong)热(Re)质(Zhi)量(Liang)的(De)行(Xing)为(Wei)。(?)
　(?)　(?)用(Yong)户(Hu)出(Chu)现(Xian)上(Shang)述(Shu)行(Xing)为(Wei)造(Zao)成(Cheng)温(Wen)度(Du)未(Wei)达(Da)标(Biao)的(De)，(?)由(You)其(Qi)自(Zi)行(Xing)承(Cheng)担(Dan)责(Ze)任(Ren)，(?)但(Dan)用(Yong)户(Hu)已(Yi)按(An)照(Zhao)供(Gong)热(Re)单(Dan)位(Wei)要(Yao)求(Qiu)改(Gai)正(Zheng)的(De)除(Chu)外(Wai)。(?)